Orange’s Coulibaly Promises Smartphones for ‘Every Liberian’

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Orange Liberia's CEO Mamadou Coulibaly promises 'smartphone' for every Liberian.

Vows to Invest Millions in ‘a truly smart network’

The Chief Executive Officer of Orange Liberia, Mr. Mamadou Coulibaly has revealed that his company has a goal to place a smartphone in the hands of every Liberian and invest millions of dollars in building what he referred to as “a truly smart network,” according to a release yesterday.

Mr. Coulibaly told his guests at an unveiling program in Monrovia last weekend that in 2018, he said Orange Liberia would invest more money into expanding its network coverage and getting 4G LTE out to additional cities across the country.

He said: “Besides the promotions, our technology team has been working around the clock to expand coverage, broaden quality, and make available affordable devices to fast-track a day soon when every single Liberian will have a smartphone.

“Mark my words; Orange will be the driving force that ensures that every Liberian has a smartphone. We will not only provide affordable smartphones, but we are also building a smart network that will open up a vast world of possibilities to Liberians.”

The new devices are on sale at the Orange stores located in Capitol Bypass and Red Light in Monrovia, in Buchanan, Ganta, Gbarnga, and Kakata, and at all Orange point of sales at Total Service stations across the country, he said.

He said Orange the new promotional package will shake Liberian telecommunications landscape in a major way. The package gives Orange customers access to unlimited national calls and SMS, unlimited calls to the USA and unlimited data for $29 per month.

Pundits have already begun to refer to the new package as the ‘mother of GSM promotions’ or the ‘package to beat all packages” because of the generous and unprecedented nature of the new promotion.

The Chief Marketing Officer for Orange Liberia, Mr. Noel Chateau, described the new promotion as the telecommunications solution that thousands of Liberians had been waiting for. The new promotion provides customers with unlimited calls and SMS to Orange numbers, unlimited calls and SMS to other networks, unlimited calls to the USA, and unlimited data.

“Essentially, for less than a dollar a day, we are giving our customers everything they need in terms of a full and robust telecommunications package. Customers simply have to dial *888# to sign up for the new package,” Chateau said.

Chateau further said that the new Infinity Pack was extraordinary because it was the first true total telecommunications bundle to be offered in Liberia. “For the first time, we are giving you not just calls within our network, but we are also adding calls to other networks, calls to the USA, as well as data, and we are giving you unlimited access to these services. This is the first time Liberia is experiencing a true unlimited bundle to meet all of our customer’s needs in a single package,” he said.

Orange also revealed a wide range of devices that the company has on sale to match various budgets. The devices include smartphones from as low as $35, a wide range of mid-level Tecno devices, to high-end devices such as the iPhone 8.

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2 COMMENTS

  1. I am sorry but Orange needs to fix its customer service infrastructure by creating a call center environment that can assist the consumer with the momentous issues surrounding their service. Orange is not delivering on the big promises for the services that they are touting.. Services run out within a few minutes of activation and there is no one to call. The only option is buy another scratch card or wait for hours in our of their centers that have staff with no knowledge of the operation.

    Please live the customer focus, train people and upgrade the equipment and infrastructure. The system still does not have voice mail capabilities. Fix what you have before making grand gestures that arent true and showboating.

    Thanks
    Solomon

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