-Outlines logistical constraints
The Institute for Research and Democratic Development (IREDD) on Wednesday, February 20, 2019, recommended to the government through the Ministry of Internal Affairs (MIA) to initiate capacity-building training for staffs that will manage and document internal information concerning ministries, agencies and commissions (MACs) at County Service Centers (CSCs) across the country.
It was hosted under the theme, “Citizens Feedback on Service Delivery at the County Service Centers.”
Findings from the monitoring revealed that a large portion of locals are yet to grab the decentralization concept, because information dissemination has remained poor.
The daylong training, according to IREDD, was intended to ensure that logistics needed for the operation of the MACs are properly used, along with putting in place better public information dissemination mechanisms in order to adequately inform the public of the presence of CSCs in the counties and for efficient service delivery.
Findings into monitoring efforts by IREDD point to troubling developments at County Service Centers in four counties; constant lack of internet, computer, electricity, vehicle, and office supplies are said to be hampering their operations.
An outcome of monitoring efforts by the entity has uncovered serious challenges at County Service Centers.
The pilot of the project is currently being executed in Grand Bassa, Nimba, Margibi and Bong counties.
IREDD Executive Director Herold Aidoo said the dialogue was meant to acquaint ministries and agencies of government on feedback of citizens on service delivery at those centers.
IREDD’s Project Manager Mercy Sackey said logistical problems remain a big challenge to the effectiveness of service delivery at those service centers.
Madam Sackey also underscored the need to improve on the constant lack of internet, computer, electricity, vehicle, and office supplies, all of which have hampered the smooth operation of the centers.
The County Service Centers also lack human capacity on the management and operation of some basic tools required to go about their work, the findings revealed.
While application is made in the counties, the monitoring established that users have to wait longer than the stipulated time frame, to process documents at the Monrovia Central Offices.
These challenges, Madam Sackey said, ranged from little or no public information on the services provided by MACs to limited logistics for staffs at those centers to effectively perform their assigned duties.
She said that awareness on the availability of services is concentrated in cities and towns closer to the hubs, leaving the hard-to-reach communities with little or no contact with the centers.