Last Thursday night, 17 year–old Mabel Nagbe of New Kru Town complained of a headache; but by Friday morning, she was complaining that her chest was burning.
By 9 a.m. yesterday, Ms. Nagbe was convulsing, and family and friends rushed her to the Redemption Hospital’s emergency ward.
Arriving outside the Emergency Ward entrance, Mabel’s convulsion had stopped, but she was unconscious; she was not responding to calls.
However, there was no medical professional to handle Mabel’s case. Her frantic family did not know what to do. A nurse who was said to be the one responsible to ask initial questions about the patient’s case simply walked away, this newspaper was later told.
The next ten minutes were crucial as Mable’s convulsions returned. Two of her brothers, who tightly held on to her, simply waited for someone to do something to help their sister.
A security guard at the Emergency Ward walked over to see what was going on but then returned to his post.
By then, other people who empathized with Mabel’s condition were coming around, asking what was wrong with the young lady, doing the work that medical professionals should have done and been doing.
With no help coming for Mabel from Redemption Hospital, the family made a quick decision to take her to Clora Clinic, three minutes away, on motorbike.
At Clora Clinic, a waiting nurse met the family and led the unconscious Mabel, still on her brothers’ shoulders, into an empty room. The nurse began to work on her, taking her vital signs and asking other questions.
Thirty minutes later, Mabel’s chest was no longer burning and she was later released to the family. Clora Clinic diagnosed her with a case of high malaria. As of this writing, Mabel is at home continuing with her treatment, according to her mother, Monica Nagbe.
When the Daily Observer reporter returned to the Redemption Hospital, there was still no one to answer to any of the many questions that needed to be addressed.
For instance, there was no one to answer why there was no emergency help ready for incoming patients – but someone nearby said that is how things happen at the Redemption Hospital.
“No matter what your condition is,” a neighbor said, “you don’t get effective treatment that you are supposed to have at this hospital.” Interviews conducted by the Daily Observer in New Kru Town indicated that emergency services are extremely poor at Redemption Hospital.
“This place is jokingly referred to as a graveyard,” another neighbor said. “Because when you are brought here and you need emergency help, you are on your own.”
Mabel’s family, the Daily Observer learned, is thankful for her recovery, heaping praises and appreciation for Clora Clinic. They were however unhappy with the poor service at the Redemption Hospital.
Some residents commented that children’s services are very good, but services to older patients seem to lack the human touch of compassion.
Our reporter could not get any representative of Redemption Hospital to address the issue and every resident interviewed said service at Redemption Hospital requires the Liberian Government’s attention.
Many said the successful fight against the Ebola Virus Disease should encourage health care workers at Redemption Hospital to show more humane behavior to the sick.