Ecobank Liberia, the Pan-African Bank, has introduced ‘Ecobank Omni Electronic Banking Platform,’ a new internet based cash management product to the Liberian market, which will ease money transactions from different parts of the world.
Ecobank Omni is a portal for the bank’s customers to manage corporate banking transactions and information online. It is a multi-geography, multi-language and multi-currency platform that offers comprehensive set of electronic banking services to enhance service delivery.
At the Ecobank 2016 customer’s forum event last Friday in Monrovia, the Head of Corporate and Investment Banking, Steve Saah Howard, said the new product would offer customers an integrated cash management system that is flexible enough to accommodate varying business practices locally and across the globe.
“This is an exciting new solution from the Ecobank Group that will enhance their services to customers and was developed as a result of feedback on the poor performance the bank received from its clients,” he added.
He said Ecobank Omni is essentially a resource for multinationals, public corporations, international organizations and financial institutions that do business in or with Africa that will help them maximize their local and regional opportunities.
According to him, Ecobank differentiates itself by offering unique, customer-focused products and services, adding that the Ecobank Omni is one such well-thought-out product based on an in-depth understanding and anticipation of the needs of their customers.
“This is a manifestation of Ecobank’s vision to continually automate, develop and improve on our products and services, while taking full advantage of every opportunity that exists in our markets to grow,” Howard said.
He stated that Ecobank Omni is a secure electronic banking channel providing corporate clients with single access for transaction and reporting needs.
“This product offers a comprehensive suite of flexible online cash management solutions – all designed to help their corporate clients increase productivity,” he added.
“With real-time global account access and customizable setup features, you gain control over your critical financials at every level of your organization,” he said, “stressing that irrespective of where you are in the world you are able to securely keep track of your payments, receivables and liquidity.”
He added that the product would also allow every possible payment scenario such as bank transfers, interbank and offshore payments, and cheque insurance in local and foreign currencies; and the platform also allows for bulk file upload of salary and supplier payments.
Mr. Howard indicated that they built the required security features to ensure that transactions are fully covered and protected.
“User access can be restricted to accounts and functions. We are able to replicate your approval limits on this platform based on your internal signing matrix. The platform also allows multiple payment authorizations based on account, amount and payment type,” he noted.
Going through the securities, he said, the Omni security has multiple tiers of firewall to prevent unauthorized access to your servers including role-based security implementation with each user configured to access particular accounts or perform specific tasks as per their designation within the company; and secure deployment of Trust Gate device provided by Identity Trust.
In several recommendations and other feedback, he said, customers called on the bank to improve on its manager’s checks, transferring of large sums of money to another bank and refusing students’ school fees, among others.
Giving the vote of thanks, acting Managing Director of Ecobank Liberia, Mr. David Thompson, promised customers that the bank will improve its customer service to meet their demands. He said the ‘Ecobank Omni Electronic Banking Platform’ is meant to make life easier for corporate clients, since it would enable them to handle multiple financial transactions electronically.
The forum was graced by different stakeholders, government officials, NGOs, and other individual business operators.