CSA to Launch Service Delivery Charter Tomorrow

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The Civil Service Agency (CSA) with support from the United States Agency for International Development-Governance and Economic Management Support Project (USAID-GEMS) will launch a Service Delivery Charter (SDC) tomorrow Wednesday. The ceremony, according to a statement issued by CSA, will be held at the Monrovia City Hall.

The SDC launching program will include an Open Accountability Forum to showcase the various services provided by each directorate at the CSA.

“The Accountability Forum is a new approach to increasing awareness of the CSA’s services focusing on Accountability, Transparency and fairness. The Open Accountability Forum will provide an opportunity for people in rural communities at the county or district level to interact directly with the CSA and get answers to their concerns,” the statement said.

The Service Charter is the result of the Institutional Performance Assessment Report and a three year strategic Plan for 2015-2018 developed by the agency.

“For the CSA, whose mandate is to improve human resource capacity and service delivery, the Charter will serve as a guide for public servants introducing new management tools to all ministries, agencies and commissions (MACs), the statement added.

The rationale for the launch of CSA is to provide an opportunity for civil servants and the public to be informed of †he various services the agency provides.

The Service Charter outlines standards at which the CSA serves its stakeholders. It also spells out customers’ rights and CSA’s obligations, states the mutual expectations to be upheld in CSA relationship with its clients and commits the CSA fully to meeting the standards contained in the Charter.

The statement said the Service Charter, which is a new transformation tool to strengthen accountability and transparency in Civil Service, was validated by the CSA in October 2015. The Charter calls for the consistent provision of quality service to stakeholders.

Meanwhile, the event is expected to have in attendance Vice President Joseph N. Boakai and other high ranking government officials, members of the Legislature with oversight on CSA, heads of ministries, agencies and commissions.

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