​APM Terminals Upgrades Customer Service System

APM Terminals Liberia has announced the installation of the Navis cloud-enabled version of its core terminal operating system (TOS) as a means of streamlining operations for a complete general cargo solution.

The company launched this initiative as a commitment to smart and innovative ways of working. With NAVIS's improved features, its upgrade is a significant leap into the company’s “digitization of port processes” agenda.  The new system is user efficient and complements the auto-generation of customer invoices by supplying data immediately and without human intervention.  

This is specifically efficient for the reefer cargo invoicing which the previous version 2.5 needed manual intervention. The 3.8 upgrade also supports multiple features that aid the newly constructed digital Truck Appointment System and has many features and controls to prevent potential loss to the terminal.

The Managing Director of APM Terminals Liberia, Jonathan Graham, who has been spearheading the company’s new digitization agenda provided insight on the rationale for this new upgrade.

“APM Terminals Liberia is the first terminal in Sub-Saharan Africa to implement the most technologically advanced version of a TOS, Navis N4 3.8, and now working with a TOS that only a handful of terminals globally have implemented. Our goal is two-fold; improve our Way of Working for greater efficiency and productivity and most importantly to meet the needs of our customers and stakeholders.”

“This upgrade is at the heart of our transformation and terminal of the future global agenda. By putting in place new measures and upgrading existing systems, APM Terminals Liberia is on a daily mission to substantiate the claim that indeed the Freeport of Monrovia is the heartbeat of the Liberian economy and delivers modern and efficient port services to all its customers,” Graham remarked. 

The Commercial Manager of APM Terminals Liberia, Thomas Moore, commented on how the system upgrade will improve customer experience at the Terminal. 

“This upgrade is not just a sign of APM Terminals Liberia’s commitment to improving customer experience within the Freeport of Monrovia, but it is a monumental step in our digitization journey. We seek to always give our customers the best when it comes to service delivery by ensuring the finest solutions and tools are available to our people to enable them to provide world-class customer service that is timely, efficient, and meets international standards. Our customers have said to us that they want to get their cargo delivered in a timely, safe, and efficient manner and our newly upgraded TOS is just the right platform to help us achieve this to their satisfaction,” Moore said.