Attention businesses: See how easy it is to get annoyed when things don’t go your way, after you have provided service?
Once I realized the text wasn’t a joke, I still found it very amusing that a business was actually annoyed at another business for misbehavior. Instead of simply cutting off cell phone company B’s service for nonpayment, they took it a step further by telling over a million plus people that cell phone company B didn’t pay their bill. Talk about a “gangster” move. One excuse for why the text message was sent was to help eliminate phone calls from customers inquiring about why they weren’t able to make or receive calls particularly from cell phone company B.
But customers like me know better. Cell phone company A did it simply because of their ego; they were pissed off. Think about it, how many of us actually call a cell phone company to complain when we aren’t able to make phone calls? I beg. The service is so horrible, we’ve accepted it by saying, “oh, it’s the network ohh”. Let’s face it, cell phone company A was pissed off. I would have been pissed off too, if I didn’t receive payment for a whole year. Allegedly. The bottom line is: When you offer service, you would like payment in return. Well, this is how customers feel. When a customer gives payment, he/she would like service in return. See how it works? Unfortunately the only medium customers have to embarrass businesses behaving badly is Ma Hawa. Since most businesses are aware that customers in Liberia don’t have many choices, they tend not to care what kind of services are offered. And that’s a bad attitude to have.
Hopefully this little fiasco will help businesses (cell phone company A) think about how their own customers feel when they are treated badly.
Disclaimer: The views expressed by Ma Hawa to any specific corporation, firm, product, or service, or the use of any trade, firm or corporation name is for the information and convenience of the public, does not constitute endorsement, recommendation, or favoring by the Daily Observer and their staff.
If you have had a good or bad experience at any business in Monrovia (bank, restaurant, government agency, airline, etc) please send your experience to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or join me on Facebook (Ma Hawa Around Town). At your request, your name can be kept anonymous. No Name, No Blame.
