Most of us get that “good feeling” when we see an internationally recognized company embarking on the adventure of doing business in Liberia; especially when one of these internationally recognized companies is a reputable airline. If for nothing else, it makes us feel like we are about to get a taste of professionalism, good customer service, and yes, lower fares. Now, that’s what we “hope” to see. Instead, the moment they touch on African soil, all of what they should be doing goes out the window, and out comes the higher fares and a bunch of untrained staff who don’t know (or care to know) what the term “professionalism and/or good customer service is. Don’t believe me, read a letter from Grand Bassa Community College President, Dr. Levi B. Zangai regarding his experience with a popular American airline.